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Terms of Service

Terms and conditions governing the use of Maventa Stays Ltd services.

Effective Date: 17 July 2026

1. Introduction

These Terms of Service ("Terms") govern the relationship between Maventa Stays Ltd ("the Company", "we", "us", or "our") and any individual or business ("you", "the Client", or "the Landlord") using our website or engaging our property management services.

Maventa Stays Ltd is a company registered in England and Wales under Company Number 17330789. Our registered office is at 34 St Crispin’s Rd, Earls Barton, Northampton, NN6 0PG. We are not VAT registered.

By using our website, submitting an enquiry, or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Definitions

  • "Services" means the guaranteed rent, Airbnb management, short-let management, and related property services we provide.
  • "Property" means the residential property or properties owned or controlled by the Client and managed by us.
  • "Agreement" means the specific written or electronic contract between the Company and the Client for the provision of Services.
  • "Guest" means any individual or group booking the Property for short-term accommodation.
  • "Booking Platform" means third-party websites such as Airbnb, Booking.com, Vrbo, and similar channels.

3. Our Services

We offer the following core services to landlords and property investors:

  • Guaranteed Rent: A fixed monthly rental payment paid to the Client for an agreed term, regardless of occupancy, subject to the terms of the individual Agreement.
  • Short-Let / Airbnb Management: End-to-end management of short-term lets including listing creation, pricing optimisation, guest communication, check-in/check-out coordination, cleaning, linen, maintenance, and owner reporting.
  • Property Consultancy: Advice on property preparation, licensing, compliance, and revenue optimisation.

Specific service levels, fees, and responsibilities are set out in the individual Agreement signed with each Client. Where these Terms conflict with a signed Agreement, the Agreement takes precedence.

4. Client Obligations

By engaging our Services, you agree to:

  • Provide accurate and up-to-date information about yourself and the Property.
  • Ensure the Property is legally compliant, safe, insured, and properly licensed for its intended use.
  • Disclose any material issues affecting the Property, including structural defects, neighbour disputes, or enforcement actions.
  • Obtain any necessary landlord, mortgage lender, or freeholder consent for short-term letting where applicable.
  • Pay all agreed fees, charges, and reimbursable costs on time.
  • Not interfere with confirmed bookings or guest stays without reasonable cause and prior notice.
  • Inform us promptly of any changes to ownership, contact details, or legal status.

5. Company Obligations

We agree to:

  • Provide the Services with reasonable care and skill and in accordance with the agreed service level.
  • Market the Property professionally across agreed booking channels.
  • Communicate promptly with guests, the Client, and third parties as required.
  • Arrange or coordinate cleaning, maintenance, and linen services in line with agreed standards.
  • Pay guaranteed rent amounts in accordance with the individual Agreement, subject to the Client meeting their obligations.
  • Provide regular reporting and transparency on bookings, revenue, and issues.

6. Fees and Payments

Fees for our Services are set out in the individual Agreement. Common fee structures include a percentage of gross rental income, a fixed monthly management fee, or a guaranteed rent arrangement. All fees are payable in accordance with the agreed schedule.

  • We may deduct fees and approved expenses from rental income before remitting the balance to the Client.
  • Where the Property does not generate sufficient income to cover fees, the Client remains liable for any outstanding amounts.
  • Late payments may incur interest or result in suspension of Services.
  • We reserve the right to change our published fees by giving 30 days’ written notice.

7. Guaranteed Rent

Where a guaranteed rent agreement is in place:

  • The guaranteed amount, term, and start date are defined in the Agreement.
  • The Client must give vacant possession and provide a property in a lettable condition.
  • The guarantee applies only to rent and does not necessarily cover damage caused by Guests or voids caused by the Client’s breach.
  • We may sub-let or manage the Property under short-let arrangements to meet the guarantee.
  • The Agreement may specify conditions that void or reduce the guarantee, such as property unavailability, insurance claims, or licensing failures.

8. Liability and Insurance

  • We maintain appropriate public liability and professional indemnity insurance for our business activities. Details are available on request.
  • The Client is responsible for maintaining suitable buildings, contents, and public liability insurance for the Property.
  • We are not liable for losses arising from the Client’s failure to disclose material information, maintain the Property, or comply with legal obligations.
  • Our liability is limited to the fees paid by the Client for the Services in the 12 months preceding any claim, except where liability cannot be limited by law.
  • We are not liable for indirect, consequential, or economic losses.

9. Termination

Either party may terminate the Agreement in accordance with the notice period specified in the Agreement.

  • We may terminate immediately if the Client breaches these Terms or the Agreement, provides false information, or the Property becomes unlettable or non-compliant.
  • The Client may terminate if we materially breach the Agreement and fail to remedy the breach within 30 days of written notice.
  • On termination, the Client remains liable for any outstanding fees, costs, or damage caused during the term.
  • We will transfer listings, access, and relevant records back to the Client in a reasonable manner following termination.

10. Intellectual Property

All content on this website, including text, images, logos, and marketing materials, is the intellectual property of Maventa Stays Ltd unless otherwise stated. You may not reproduce, distribute, or use our content without prior written permission.

11. Website Use

  • Our website is provided for information and enquiry purposes only.
  • We make reasonable efforts to ensure accuracy but do not guarantee that information is error-free or up to date.
  • External links are provided for convenience and do not imply endorsement.
  • You must not use our website for unlawful purposes, to transmit malware, or to scrape data without permission.

12. Complaints and Disputes

If you have a complaint, please contact us in writing at maventamanagement@gmail.com. We aim to respond within 14 days and will work with you to resolve the matter fairly.

If a dispute cannot be resolved informally, the parties agree to attempt mediation before commencing court proceedings. These Terms are governed by the laws of England and Wales, and any dispute shall be subject to the exclusive jurisdiction of the English courts.

13. Data Protection

We handle personal data in accordance with our Privacy Policy. By using our services, you confirm that you have the right to provide any personal data you share with us and that you have informed relevant individuals where required.

14. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

For questions about these Terms, contact:

  • Company Name: Maventa Stays Ltd
  • Company Number: 17330789
  • Address: 34 St Crispin’s Rd, Earls Barton, Northampton, NN6 0PG
  • Email: maventamanagement@gmail.com
  • Phone: 07849 501 668 / 07398 732 333